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Riverstone Spa & Wellness

Karen Frazier · Matamoras, PA

Score
4/5
7.0 raw points · confidence: high
Status
DQ
spend: $0.018

Conversation (8 messages)

EMMA →emma@bambuearth.com · to kef445@gmail.com
5/4/2026, 2:19:45 PMvia gmail
Re: Your Bambu Earth PRO Application
Hi Karen,

Thanks so much for your interest in a partnership with Bambu Earth PRO. I'd love to learn a bit more about your space at Riverstone Spa & Wellness.

Before I connect you with Tori, our Spa Partnership Specialist, for a quick chat, I just need two confirmations from you:

- Comfortable with our $500 minimum opening order
- Active business license / resale certificate confirmed

If you have a website or Instagram handle for the spa, I'd love to see it. Any context on your team size or current retail brands is also helpful for me to share with Tori.

Talk soon.

Emma
← LEADKaren Frazier <kef445@gmail.com> · to Emma <emma@bambuearth.com>
5/4/2026, 6:23:15 PMvia gmail
Re: Your Bambu Earth PRO Application
Im interested in trying your products out but im not comfortable with a
$500.00 minimum just to try products. Im looking to carry a line for my
Oncology clients but want to try 1st before committing to a $500 order .

Regards,
Karen Frazier

On Mon, May 4, 2026, 10:19 AM Emma <emma@bambuearth.com> wrote:

> Hi Karen,
>
> Thanks so much for your interest in a partnership with Bambu Earth PRO.
> I'd love to learn a bit more about your space at Riverstone Spa &
> Wellness.
>
> Before I connect you with Tori, our Spa Partnership Specialist, for a
> quick chat, I just need two confirmations from you:
>
> - Comfortable with our $500 minimum opening order
> - Active business license / resale certificate confirmed
>
> If you have a website or Instagram handle for the spa, I'd love to see
> it. Any context on your team size or current retail brands is also
> helpful for me to share with Tori.
>
> Talk soon.
>
> Emma
>
Classified:decliningconfidence ?
EMMA →emma@bambuearth.com · to kef445@gmail.com
5/26/2026, 8:51:15 PMvia gmail
Re: Your Bambu Earth PRO Application
Hi Karen,

Totally understand wanting to try the products before committing to a full opening order, especially for your oncology clients.

That's exactly what the initial partnership call is for. Tori, our Spa Partnership Specialist + Licensed Esthetician, handles all sample arrangements directly on that call. She can walk you through the best options for sensitive skin and answer any specific questions you have.

The call is the best next step to figure out if it's the right fit. Before I connect you two, can you just confirm you have an active business license / resale certificate?

Best,

Emma
← LEADKaren Frazier <kef445@gmail.com> · to Emma <emma@bambuearth.com>
5/26/2026, 9:23:33 PMvia gmail
Re: Your Bambu Earth PRO Application
I am a certified esthetician in PA & NY but getting ready in about a month
to open a brick an mortar spa . Right now I work out of my home. Ive
attached my license.  I plan on getting a resale license when I have
everything set up in the spa .



On Tue, May 26, 2026, 4:51 PM Emma <emma@bambuearth.com> wrote:

> Hi Karen,
>
> Totally understand wanting to try the products before committing to a
> full opening order, especially for your oncology clients.
>
> That's exactly what the initial partnership call is for. Tori, our Spa
> Partnership Specialist + Licensed Esthetician, handles all sample
> arrangements directly on that call. She can walk you through the best
> options for sensitive skin and answer any specific questions you have.
>
> The call is the best next step to figure out if it's the right fit.
> Before I connect you two, can you just confirm you have an active
> business license / resale certificate?
>
> Best,
>
> Emma
>
Classified:interestedconfidence ?
EMMA →emma@bambuearth.com · to kef445@gmail.com
5/26/2026, 9:38:19 PMvia gmail
Re: Your Bambu Earth PRO Application
Hi Karen,

Thanks so much for your interest in partnering with Bambu Earth PRO. It's exciting to hear you're getting ready to open your new brick-and-mortar spa in Matamoras.

Our partnership is built for estheticians like you, with professional back-bar protocols and a complete, retail-ready line of clean skincare for your clients.

To make sure we're a great fit, I just have one quick question before we move forward:

Are you comfortable with our $500 minimum opening order? This typically covers a full back-bar setup plus a small retail assortment.

If that lines up with your plans, the next step would be a brief call with Tori, our Spa Partnership Specialist + Licensed Esthetician, to walk through the line and answer your questions. You can book a time that works for you here: Connect with Tori → https://meetings.hubspot.com/tori-connelly/book-a-call-with-tori-

Looking forward to hearing from you.

Emma
← LEADKaren Frazier <kef445@gmail.com> · to Emma <emma@bambuearth.com>
5/26/2026, 9:58:21 PMvia gmail
Re: Your Bambu Earth PRO Application
No im not comfortable with ac$500 minimum order. I'd rather order basics
1st because im not sure how many clients ill have in that location

On Tue, May 26, 2026, 5:38 PM Emma <emma@bambuearth.com> wrote:

> Hi Karen,
>
> Thanks so much for your interest in partnering with Bambu Earth PRO.
> It's exciting to hear you're getting ready to open your new
> brick-and-mortar spa in Matamoras.
>
> Our partnership is built for estheticians like you, with professional
> back-bar protocols and a complete, retail-ready line of clean skincare
> for your clients.
>
> To make sure we're a great fit, I just have one quick question before we
> move forward:
>
> Are you comfortable with our $500 minimum opening order? This typically
> covers a full back-bar setup plus a small retail assortment.
>
> If that lines up with your plans, the next step would be a brief call
> with Tori, our Spa Partnership Specialist + Licensed Esthetician, to
> walk through the line and answer your questions. You can book a time
> that works for you here: Connect with Tori →
> https://meetings.hubspot.com/tori-connelly/book-a-call-with-tori-
>
> Looking forward to hearing from you.
>
> Emma
>
Classified:decliningconfidence ?
EMMA →emma@bambuearth.com · to kef445@gmail.com
5/26/2026, 10:10:19 PMvia gmail
Re: Your Bambu Earth PRO Application
Hi Karen,

Thank you for letting me know. I completely understand, and I appreciate you taking the time to reply.

If it is helpful to have for later, here is our product catalog so you can revisit the line whenever the timing feels better:

Product Catalog April 2026 -> https://drive.google.com/file/d/1EYiwAzlRpiGIQMarTPSqJGcmYQibVLCK/view?usp=sharing

I will close the loop on my side for now. If the timing ever changes, you are always welcome to reach back out.

Warmly,
Emma
← LEADKaren Frazier <kef445@gmail.com> · to Emma <emma@bambuearth.com>
5/26/2026, 10:11:55 PMvia gmail
Re: Your Bambu Earth PRO Application
Thank you and I will.

On Tue, May 26, 2026, 6:10 PM Emma <emma@bambuearth.com> wrote:

> Hi Karen,
>
> Thank you for letting me know. I completely understand, and I appreciate
> you taking the time to reply.
>
> If it is helpful to have for later, here is our product catalog so you
> can revisit the line whenever the timing feels better:
>
> Product Catalog April 2026 ->
>
> https://drive.google.com/file/d/1EYiwAzlRpiGIQMarTPSqJGcmYQibVLCK/view?usp=sharing
>
> I will close the loop on my side for now. If the timing ever changes,
> you are always welcome to reach back out.
>
> Warmly,
> Emma
>
Classified:decliningconfidence ?

Disqualified

This lead is currently DQ’d (manual_review_closed). Use the cleanup panel below to hand off, move to Future Partners, send resources, or close the review.

  • Re-engage with an email: generate a draft below and click Mark as sent — sending pulls them back into the pipeline.
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Outbound draft - follow up

template · $0.000 · state: sent · sent 5/26/2026, 10:10:19 PM

Locked history
Reasoning: DQ moderation auto final touch; reply_kind=declined; catalog_included=true
Suggested send: 5/26/2026, 10:10:18 PM

Recommended next action

Approve and send the current draft, or choose a route below and regenerate the draft for that path. Current regenerate target: Emma recommendation (Reply / follow-up).

Research notes (reply info appended below the rule)

--- Lead replied 2026-05-26 with: - Team size: solo esthetician - Active business license: yes - License status: active - Expected license timing: in about a month - certified esthetician in PA & NY - currently works out of home - getting ready to open a brick and mortar spa in about a month - plans on getting a resale license when spa is set up --- DQ moderation auto final touch 2026-05-26T22:10:19.750Z. - Emma sent the closing note and parked this lead out of DQ Moderation

Business type: Day Spa (brick & motor)

Sales Takeover

Use this when Sales is taking over directly and you want to bypass the PRO intro. Emma will move the HubSpot Lead card to Sales Takeover, preserve context for the team, reject pending drafts, and stop automation. No email is sent to the lead.

Active: HubSpot Lead moved to HubSpot Connected by Sales — restored after Emma revert. Emma is stopped for this lead.

Signal breakdown

Holistic alignmentweight 1×
1/2(1.0/2.0)
research_notes · medium
company: Riverstone Spa & Wellness, industry_type: Day Spa (brick & motor)
The business name 'Spa & Wellness' suggests a holistic approach, but there is no explicit language about clean, natural, or specific wellness framing to confirm a score of 2.
Facial servicesweight 1.5×
2/2(3.0/3.0)
research_notes · high
certified esthetician in PA & NY, getting ready to open a brick and mortar spa
A certified esthetician opening a day spa strongly indicates a focus on facial services.
Multi-estheticianweight 1×
0/2(0.0/2.0)
research_notes · high
Team size: solo esthetician
The lead explicitly stated they are a solo esthetician.
Non-practitioner roleweight 1×
0/2(0.0/2.0)
research_notes · high
Team size: solo esthetician
As a solo esthetician, there is no evidence of additional operational or administrative staff.
Retail evidenceweight 1.5×
2/2(3.0/3.0)
research_notes · high
plans on getting a resale license when spa is set up
The lead explicitly plans to obtain a resale license, indicating intent to sell products.
Line diversityweight 0.5×
0/2(0.0/1.0)
research_notes · high
plans on getting a resale license when spa is set up
While there's a plan for retail, there is no information yet on the number of brands they intend to carry.

Contact

Email
kef445@gmail.com
Phone
+15704915793
Website
Instagram
Source
Landing page - hubspot_form:78db31e2-1613-496a-8087-2723360e39d3
Enrichment gaps
no_website, no_instagram, no_google_places, no_apollo